We always want to provide to you, excellent customer service, and let you know how your data can be used, when using our website.
INFORMATION YOU PROVIDE US
In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.
We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. When you make a purchase at grievewinery.com or doubleeaglewine.com, or use another part of our site, your credit card will be processed by VineSpring Payments. Please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order, shipping fulfillment. We do not share or sell email addresses.
When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, wish lists and saved carts. We do not share or sell this information.
We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we’re sending you the type of email updates you want to receive. We do not share or sell email addresses.
INFORMATION WE DON’T COLLECT
When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us.
Information obtained indirectly
Cookies. “Cookies” (which may be html files, Flash files or other technology) are text files that help store user preferences and activity. “Web beacons” (also known as image tags, gif or web bugs) are small pieces of code used to collect advertising data, such as counting page views, promotion views or advertising responses. The Website and/or third parties may use “cookies”, “web beacons” and other similar tracking technologies (collectively, “Tracking Technologies”) to collect information from you automatically as you browse the Website and the web.
Other Tracking Technologies. We use Tracking Technologies to help tailor our content, understand Website and internet usage, improve or customize the content, offerings or advertisements on the Website, personalize your experience on the Website (for example, to recognize you by name when you return to the Website), save your password in password-protected areas, save your online video player settings, help us offer you programs or services that may be of interest to you, deliver relevant advertising, maintain and administer the Website and for other purposes described in the “Uses of Information”.
These Tracking Technologies collect “click stream” data and information regarding your visits to the Website, such as your visits, use of our features, and preferences and may also collect your IP address or some other identifier unique to the device you use to access the Website (“Identifier”). Your Identifier is automatically assigned to the device you use to access the Website. By visiting the Website, whether as a registered user or otherwise, you acknowledge, understand and hereby agree that you are giving us your consent to track your activities and your use of the site through these Tracking Technologies.
This Website may additionally use a variety of third party advertising networks, third party promotion networks, data exchanges, traffic measurement service providers, marketing analytics service providers and other third parties (collectively, “Third Party Advertising Website Providers”) to, for example, serve advertisements on the Website, facilitate targeting of advertisements and/or measure and analyze advertising effectiveness and/or traffic on the Website (“Targeting Services”). These Third Party Advertising Website Providers may enable us to display advertisements based on your visits to the Website and other websites you have visited. Targeting Services enable us to, among other things, help deliver advertisements or other content to you for products and services that you might be interested in, to prevent you from seeing the same advertisements too many times and to conduct research regarding the usefulness of certain advertisements to you.
Although these Third Party Advertising Website Providers do not have access to Tracking Technologies set by the Website, the Third Party Advertising Website Providers, as well as Advertisers, may themselves set and access their own Tracking Technologies on your Device if you choose to have Tracking Technologies enabled in your browser (or, for Flash cookies, if you have not removed them) and/or they may otherwise have access to information about you.
Linked Accounts. If you link your account to another service, or use other, third-party sites or services in conjunction with your account with the Website, we may collect information related to your use of third party sites and services accessed through the Website or when you access the Website through a third-party site or service.
2. Use of Information
HOW WE USE EMAIL
After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information. We send our Newsletter, email update on new releases, products and wine information, to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
LINKS TO OTHER SITES
Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Not sure if this part relates to you all.
ABOUT INFORMATION WE SHARE WITH OTHERS
We may contract with third party marketing companies to serve advertisements on our behalf across the Internet. They may collect non-personal information about your visits to our website, and your interaction with our products and services. They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected through the use of technology such as Cookies and Web Beacons, which are industry standard. No Personally Identifiable Information (“PII”) is collected in this process. You may opt-out of the use of your information for tailored advertising purposes. To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out, please visit the Network Advertising Initiative by clicking here*. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.
INFORMATION WE DO NOT SHARE WITH OTHERS
We do not share, sell or trade information collected as part of a survey, or specific details about you or your household. For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization.
HOW TO REMOVE YOUR NAME FROM OUR MAILING LIST
Email us at firstname.lastname@example.org, or click on the link in our mail list emails sent to you.
UPDATES TO OUR INFORMATION PRACTICES
We’re always looking for ways to improve our site’s features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. We will never change our policies with regard to releasing information to third parties without first notifying all customers and providing them with the opportunity to “opt-in” for correspondence from other companies.
QUESTIONS OR COMMENTS
Please Contact Us- For questions, comments or assistance with any privacy-related issues, we invite you to email us email@example.com
All packages containing alcohol are shipping via UPS and FedEx with Adult Signature Required. An adult over 21 years of age must be present to sign for the package – they CANNOT be left in a specified location without signature. Please keep this in mind when entering delivery address information.
FedEx or UPS will attempt delivery 3 times, after which the package will be returned to us. We will reship the package only after obtaining customer approval and payment of any return and reshipping fees by said customer.
Orders are generally processed & shipped within 2-3 business days after being received. We may occasionally hold orders due to extreme weather conditions in order to ensure quality of the delivered product.
Delivery times vary based on location; please allow for 5-10 business days. We do not have the ability to select specific dates, days or time of day for delivery. FedEx or UPS will provide a tracking number for the shipment via email.
Terms and Conditions
We may change the Terms and Conditions from time to time, at any time, without notice to you, by posting such changes on the Website. BY USING THE WEBSITE, YOU ACCEPT AND AGREE TO THESE TERMS AND CONDITIONS AS APPLIED TO YOUR USE OF THE WEBSITE. If you do not agree to these Terms and Conditions, you may not access or otherwise use the Website.
PERMISSIBLE & PROHIBITED USES.
You may not use the Site for anything other than a lawful and legitimate purpose. You may not reproduce, upload, post, transmit, download or distribute any part of the information contained in this Site other than to create a single electronic copy on your computer’s hard drive or a single printed copy of portions of the content for your personal, non-commercial use. You also may not store or archive a significant portion of the Site content or create a database using the content. Examples of prohibited uses of the Site include, but are not limited to, the following: (a) deceptive and unfair trade practices; (b) placement on the Site of any untrue, malicious, fraudulent, harassing, offensive or defamatory material, or any material that is irrelevant to a legitimate use of the Site; (c) introduction of viruses, worms or other programming routines that are intended to disrupt or interfere with the intended operation of the Site; (d) insertion of links to other sites of whatever character; (e) promotion of any unlawful activity or purpose, including any activity that could give rise to criminal or civil liability; and (f) any activity that infringes on the copyright, patent, trademark or other rights of any person or entity. If you engage in a prohibited use of the Site you may be barred from any future use of the Site. Any content introduced to the Site as a result of or which constitutes an impermissible use, as determined in the sole discretion of the Grieve Winery, may be removed from the Site. If you engage in a prohibited use of the Site, You will be liable to Grieve Winery for damages it incurs as a result.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links may be provided for your convenience, but they are beyond the control of the website owner, and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
DISCLAIMER OF LIABILITY
The website owner shall not be responsible for, and disclaims all liability for, any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of, or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
CONFLICT OF TERMS
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatsoever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void, and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
APPLICABLE LAWS (CHOICE OF VENUE AND FORUM)
Use of this website shall in all respects be governed by the laws of the state of California, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the California courts located in Sonoma, California shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
It is our goal, at Grieve Family Winery, to permit customers to successfully gather information and conduct business through our website, including individuals with visual impairments that use screen readers to view our website. Grieve Family Winery has taken steps to provide website accessibility. If you have difficulty accessing features or functions on this website, email us at firstname.lastname@example.org, with the details of the issue and we will work diligently to get those issues fixed.